AKSHAR AYURVED Return & Refund Policy

AKSHAR AYURVED team facilitates the processing of correct medicines as per order and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

Table of Content

• DEFINITION
• RETURN PROCESS
• MEDICAL TEST
• REFUND PROCESS
• ONLINE CONSULTATION
• SHIPPING CHARGES

Definition

"Return" means an act of giving back the product ordered at the AKSHAR AYURVED portal by the consumer. The following situations may arise which may cause the action of return of a product:

• Product(s) delivered do not match your order;
• Product(s) delivered are past or near to their expiry date (medicines with an expiry date of fewer than 03 months shall be considered as near expiry);
• Product(s) delivered were damaged in transit (do not accept any product which has a tampered seal).

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases, we will offer a refund.

In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 03 (Three) days from the delivery of the product. AKSHAR AYURVED reserves the right to cancel the Return request if the customer reaches out to us after 3 days of delivery.

Upon receiving your Return/Refund request, Akshar Ayurved shall verify the authenticity and the nature of the request. If Akshar Ayurved finds that the request is genuine, it will initiate the Return and Refund process. Akshar Ayurved shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, Akshar Ayurved reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Akshar Ayurved in this regard.

The returns are subject to the below conditions:-

• Any wrong ordering of product doesn’t qualify for Return;
• The batch number of the product being returned should match as mentioned on the invoice;
• The product being returned should only be in its original manufacturer's packaging i.e. with original price tags, labels, bar-code, invoice; and
• Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

Return Process

For Return intimation, please visit www.aksharayurved.com and chat with us from 12 AM to 6 PM, Monday to Saturday.

• Our customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of the complaint.
• Once the claim is verified as genuine and reasonable, we will initiate the collection of the product(s) to be returned.
• The customer will be required to pack the product(s) in the original manufacturer’s packaging.
• Refund will be completed within 30 (thirty) days from the date of reverse pick up (if required).

Medical Test, Refund Process, Online Consultation & Shipping Charges

Any additional policies or specific conditions related to medical tests, refund processing timelines, online consultation and shipping charges will be communicated on the relevant service pages or at the time of booking/ordering.